Frequently Asked Question
Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on email.
When my order will be shipped?
We will process the order within 5-7 business days after payment.
When will my order arrive?
The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How do I track my order?
- You can click <HERE> or “Track Your Order” in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
How much is shipping?
Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $10.99 USD.
How can I return the order?
We offer a 14-day money-back guarantee from the date when the order is delivered. Please contact support@aamoment.com if you want to return the order.
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FAQs
Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
Our pillow core is made of high-rebound PP cotton, which retains its shape even after prolonged use. The pillowcase is crafted from polyester or cotton-linen blend, offering a comfortable, skin-friendly, durable, and dirt-resistant experience.
Yes, we have. Please contact our customer service team for more detail.