RETURN POLICY

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

  • Please do not return any orders for uncommunicated reasons.
  • Please do not send your purchase back to the manufacturer.
  • To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@aamoment.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@aamoment.com.

Shipping returns

To return your product, you should contact support@aamoment.com. Our staff will get in touch with you, and you can return the product after confirmation. If you return the product without confirmation, our warehouse cannot identify the sender, which will cause your refund unavailable.

No-restocking to be charged to the consumers for the return of the product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTES: 

You have to pay your own shipping fee for the returned product if it’s not the problem of the quality.

RETURN ADDRESS

Please contact support@aamoment.com to get the return address. (Please do not return your products before getting confirmation via email from support@aamoment.com)

IMPORTANT NOTES

The return or replacement is only applicable to jewelry purchased on aamoment.com. If you purchased your aamoment jewelry from a third-party seller, please reach out to the seller. 

Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).

Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, jewelry must be in “as new” condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.

For all returns, please pay the shipment fee. 

If your device is faulty, we will reimburse the shipping fee after inspection and confirmation that your jewelry is within warranty. 

For any after-sales issues, please contact us through support@aamoment.com and we will offer you a solution based on your case.

Once you email us about the return & refund issue, we will response you within 24h on business day. Please check your spam/junk inbox if you haven’t received a reply within 24h.